Q: Can't find our products in your local craft stores?
A: Just go to our website "www.uchida.com" or call us at 1-800-541-5877 to speak to a customer representative for a store nearest you.
Q: Do you ship products internationally?
A: No, currently we do not ship internationally. Shipments are made within the United States only.
Q: How do I contact Uchida of America, Corp.?
A: You can contact us at 800-541-5877 and speak to a customer representative regarding products.
Our address is:
UCHIDA OF AMERICA, CORP.
3535 DEL AMO BLVD., TORRANCE, CA 90503
Tel: (310)793-2200 or (800)541-5877
Fax: (310)793-2210 or (800)229-7017
Q: What is heat setting?
A: When a product calls for "heat setting", it means a heat source is required to bond, melt or dry the product on to the material.
- For fabric: Use an iron to set the paint on the fabric using the manufacturers recommended temperature setting for that specific fabric. Before ironing, place a piece of cotton fabric or cloth over the painted area. Then iron on top of the fabric/cloth. This will prevent any burning of the painted area and plus keep the bottom of your iron clean. Use caution when ironing. Can cause severe burns.
- For paper: Use a heat tool to set or dry the paint on the material. Heat tool can become extremely hot so use caution when using. Adjust height levels to avoid burning, melting of material, or overheating of device.
Q: Why does my heat tool smell or smoke when I turn it on?
A: Sometimes there are residual oils or dusts on the coils after manufacturing. These are burned off when the heat tool is turned on. It is only temporary. After a couple of uses, the smell and smoking should stop. If it still seems to persist, please contact our customer service representatives for further advice.
Q: How to hold a heat tool properly.
A: When you pick up the heat tool, make sure your hands are not covering the vents. If any part of the vents get blocked, the heat tool will overheat and shut off. Please see picture below for the correct way to hold the heat tool.
Q: I am holding the heat tool properly but it shut off and stopped working. What happened?
A: The heat tool overheated. Heating too close will also cause overheating. To prevent overheating, make sure the nozzle of the heat tool is at least 3 inches away from the area. Using it too close causes the nozzle to heat up and the heat tool to shut down. Once this happens, it is no longer functional. Please contact customer service at 1-800-541-5877 for any inquires regarding this matter.
Q: How do I remove DecoColor® Paint?
A: Removal of DecoColor® paint will vary depending on the type of surface it is used on. Mainly non porous surfaces have better results when DecoColor® is removed from it. A remover is now available.
- Skin: DecoColor® Remover can be used to take off paint from skin.
- Fabric: Cannot be removed from fabric. This includes carpet, upholstered furniture, unfinished leather/suede and clothing. The material absorbs the paint.
- Plastic: Use DecoColor® Remover to take off DecoColor® paint.
- Ceramic and Glass: Use DecoColor® Remover to take off DecoColor® paint. Works great on non porous surfaces.
Q: My DecoColor® paint marker nib is all dried up. What can I do?
A: Replacement nibs are available online for the DecoColor® paint markers. All sizes are available.
Q: How to avoid blotting?
A: Altitude and environmental conditions may cause blotting. To avoid blotting, position nib upward and depress it before initial use.
Q: What does heat set mean?
A: Heat set means to apply heat with an iron. Heat set the drawing with an iron according to the manufacturer's ironing temperature recommendation for that type of fabric. The best way to do this is to place a piece of cotton fabric on top of the drawing so that the paint does not burn onto your iron when you press it. Press the iron over the drawing several times. This will bind the paint to the fabric. Your drawing is set.